Multi-factor authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as your account on ada.protective.com. The goal of MFA is to create a layered defense that makes it more difficult for an unauthorized person to access a target, such as a physical location, computing device, network or database.

The main benefit of MFA is it will enhance your security by requiring users to identify themselves by more than a username and password. Enforcing the use of an MFA factor like a thumbprint or physical hardware key means increased confidence that you will stay safe from cyber criminals.

It’s an essential step to helping protect dentists from the threat of cyberattacks. This presents a more difficult environment for hackers to attack and avoiding the potential to become victim of a ransomware attack.

You will be prompted initially after you register your account to authenticate, and future prompts to authenticate will be based on conditional access, which means if the environment you are logging in from is medium to high risk, you may be prompted to authenticate more frequently. This simply means that MFA is doing its job, and it identified that the system would benefit from the additional security measure.

Yes. All devices where you access ada.protective.com may be subject to multi-factor authentication.

When you authenticate, you will only be prompted for SMS/Text or a phone call to obtain your security code validation, not email.

The application that we use for multi-factor authentication is a Microsoft product, Azure Active Directory B2C, so when you select the phone call as your option to receive a code, there will be a reference to Microsoft.

With MFA, you will encounter a registration page where you need to provide your email address as well as a phone/mobile number. After creating a secure account, you will login in with your email address and your new password that meets password complexity rules going forward.

You will be prompted the first time you log in after the multi-factor authentication has been turned on. Then each additional prompt for MFA will be conditional access based, meaning it will occur when the process detects a high-risk connection.

Please contact a Customer Service Representative for assistance at 800-568-2001 weekdays from 8:30 am to 5:00 pm Central Time.

When logged into your account, select the Account dropdown, and choose the option you wish to update.

Try closing your browser and reopen to start fresh. Use a Preferred browser such as Microsoft Edge. Clear cache if necessary. You may search how to clear the cache in your specific browser.

Do not hit “Enter” on your keyboard after entering your email address. You must click the “Continue” button to proceed and login.